We are continually looking to turn our patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences. We’d also like to hear from you if you are pleased with the service you’ve received.
We’ll let the staff involved know and share the good practice across our teams.
Giving feedback
To provide feedback:
- fill out a feedback form – please note that this form cannot be used to deal with medical matters
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on 01744 733113
Making a complaint
We welcome suggestions about ways of improving our services to patients. If you have any suggestions or comments to make, please contact our practice manager by using our contact the practice form.
Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise, and this may be the approach you try first.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing but it will be accepted if given verbally, as soon as possible after the event. Please give as much details as you can, as this helps us to establish what happened more easily. In any event, this should be:
- within 12 months of the incident
- within 12 months of you becoming aware of the matter
If you are a registered patient you can complain about your own care. You are not normally able to complain about someone else’s treatment without their written authority.
Please send your written complaint to Julie Barratt (practice manager) via our online form.
If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, you should contact NHS Cheshire and Merseyside.
- Phone
0800 132 996 - Email
enquiries@cheshireandmerseyside.nhs.uk - Writing to us at
Patient experience team, No 1 Lakeside, 920 Centre Park Square, Warrington, WA11QY
Since July 2023
- From July 2023 the way members of the public make a complaint about primary care services to the commissioner is changed. Rather than contacting NHS England, complaints are made to directly to NHS Cheshire and Merseyside.
- Members of the public are still be able to make a complaint to the provider. This has not changing.
- Members of the public with any ongoing complaints received before July 2022 will receive a letter from NHS England informing them that their complaint will be retained by NHS England.
Find out more about how to feedback or make a complaint about an NHS service.