Out of Hours Update

From 1st July 2020, patients at this practice will need to contact NHS 111 if they require medical advice ‘out of hours’ for initial help and advice.

Patients who need to be seen by a clinician will still be given an appointment or home visit if they are housebound. The service will still have the ability to issue urgent prescriptions, book into appointments at the St Helens Urgent Treatment Centre, and offer GP extended access appointment at one of three hubs in the borough along with the ability to link patients into other appropriate services.

NHS St Helens CCG has commissioned Primary Care 24 (PC24) on behalf of your practice to deliver out of hours services. You will continue to receive a safe, high-quality service.

This change is due to contractual changes in the way your GP practice provides its out of hours service and is in line with all GP practices in England moving to NHS 111 for initial out of hours contact.

If you need medical advice outside of normal surgery opening hours you can still call reception for information on how to access the out of hours service or you can call NHS 111 directly.

You can phone 111 free of charge, 365 days a year, to get access to a full range of local health services, including out of hours doctors, community nurses, emergency dental care and late night opening chemists.