We welcome suggestions about ways of improving our services to patients. If you have any suggestions or comments to make please contact our practice manager.

Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise, and this may be the approach you try first.

Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing but it will be accepted if given verbally, as soon as possible after the event. Please give as much details as you can, as this helps us to establish what happened more easily.  In any event, this should be:

• Within 12 months of the incident
• or within 12 months of you becoming aware of the matter.

If you are a registered patient you can complain about your own care.  You are not normally able to complain about someone else’s treatment without their written authority.

Please send your written complaint to Julie Barratt (Practice Manager) via our online form.

If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, you should contact NHS Cheshire and Merseyside.

• Telephone: 0800 132 996
• E-mail: enquiries@cheshireandmerseyside.nhs.uk
• Writing to us at: Patient Experience Team, No 1 Lakeside, 920 Centre Park Square, Warrington, WA11QY

Changes on 1 July 2023

• From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing. Rather than contacting NHS England, complaints will be made to directly to NHS Cheshire and Merseyside
• Members of the public will still be able to make a complaint to the provider. This is NOT changing
• Members of the public with ongoing complaints received on/after 1 July 2022 will receive a letter from NHS England informing them that NHS Cheshire and Merseyside will take responsibility for the handling of their complaint
• Members of the public with any ongoing complaints received before 1 July 2022 will receive a letter from NHS England informing them that their complaint will be retained by NHS England

Find out more about how to feedback or make a complaint about an NHS service.