How to make an Appointment

You can book appointments by contacting us online.

You can also book appointments online with Patient Access. Please remember that before you are able to use this service you must register for our online services.

Urgent Consultations

Urgent Consultations will be seen as soon as possible. Please advise the receptionist if your condition is urgent and phone as early as possible. You will, however, be seen by the first available doctor, who may not be that of your choice.

Telephone Consultations and Advice

You can request a telephone consultation via Patient Access, by contacting the surgery online or by telephone (01744 733113).

Out of Hours

Patients at this practice who require medical advice Out of Hours can speak to NHS 111 for initial help and advice.

Patients who need to be seen by a Clinician will still be given an appointment or home visit if they are housebound. The service will still have the ability to issue urgent prescriptions, book into appointments at the St Helens Urgent Treatment Centre, offer GP extended access appointment at one of three hubs in the borough along with the ability to link patients into other appropriate services.

This change is due to contractual changes in the way your Practice provides Out of Hours and, in keeping with the national direction of travel to implement NHS 111. NHS St Helens ICB have commissioned Primary Care 24 (PC24) on behalf of your Practice to deliver Out of Hours services. You will continue to receive a safe, high-quality Service.

If you need medical advice outside of normal surgery opening hours you can still call the Practice number for information on how to access the Out of Hours Service or you can call NHS 111 directly. You can phone 111, 365 days a year, to reach a full range of local health services, including out of hours doctors, community nurses, emergency dental care and late night opening chemists. Calls from landlines and mobile phones are free.

Evening and Weekend Appointments

See information on our evening and weekend appointments

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. You can do this by using our online form or calling us on 01744 733113.