Reception and enquiries

Reception and enquiries

How can we help you?

Can’t find what you’re looking for?

Treatment Room

Treatment Room

Let’s see what we can do…

Get immediate help with minor illnesses and injuries:

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

St Helens NHS Urgent Treatment Centre
Millenium Building
The Millennium Centre
Corporation Street
St Helens
WA10 1DH
Tel: 01744 627400
Huyton Walk-in Centre
Westmorland Road
L36 6GA
Tel: 01234 567 890
Health Care Resource Centre
Oaks Place
Caldwell Road
Tel: 0151 495 5000

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Forms, Medicals, Test results and Certificates please visit Reception.

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

Call or get help online now – NHS 111.

NHS 111

Check your symptoms, visit NHS 111 online.
Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles. 111
Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

Visit a Pharmacist

  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends
See a Nurse for conditions such as vaccinations, sexual health, contraception, blood pressure checks, health reviews, wound management, cervical screening, ear syringing and lifestyle advice.

Contact a Nurse

Book an appointment on the phone01744 733113
Get help from an Optician with various conditions such as red eyes or eyelids, discharge from or watering of the eye, irritation and inflammation of eyes or eyelids, dry eyes and stye.

See a Dentist for toothache and urgent dental problems.

Visit a Dentist

Get medical advice and treatment from a Doctor.

Contact a Doctor

Book an appointment on the phone 01744 733113

Contact a Doctor

Book an appointment on the phone01744 733113

COVID-19 Support Room

COVID-19 Support Room

How can we help you?

If you think you might have coronavirus or you’ve been in close contact with someone who has it visit NHS 111 online coronavirus service for advice.

Well-being while staying at home

Taking care of your mind as well as your body is really important while staying at home because of coronavirus (COVID-19).

Visit NHS Every Mind Matters for advice, practice advice and support groups. If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, it’s important to get support.

Get urgent support now.

Keeping Active

To stay fit and healthy whilst at home, try the NHS Home workout videos.

Sick notes while self-isolating

If you have been told to self-isolate, either by official advice, NHS111 or a health professional, you will be able to get an isolation note:

Advice for patients with pre-existing conditions


Additional Information

Advice for Vulnerable Patients

Wellbeing Centre

Wellbeing Centre

Let’s see what we can do…

Autism and Asperger's

Autism and Asperger Society

The Autism & Asperger Society provides a social group/drop-in centre for adults on the autistic spectrum, and with Asperger’s Syndrome, who live in St Helens, Halton, Knowsley, Warrington and Wigan.

Telephone: 01744 362260

Facebook: AutismAspergerSociety

Twitter: TheAutismArk


St Helens Carers' Centre

St Helens Carers Centre has a weekly group for parent carers of children with autism/social communication difficulties, every Thursday, 10am-noon at the Carer Club House, 34 Hall Street, St Helens.

Telephone: 01744 675615

Facebook: @St-Helens-Carers-Centre

Twitter: @StHelensCarers




Guide to if Death occurs at Home or in Hospital

If Death occurs at Home

1. Telephone the doctor who will visit to confirm that death has taken place.

2. Contact a funeral director.

3. Arrange to collect the doctor’s Medical Certificate of Death (usually from the surgery).

4. Take this to the Registrar’s Office, (together with the deceased’s Medical Card and Birth Certificate, if available) for the area in which the death took place. Alternatively you can register by declaration at any convenient Registrars Office but certificates will not be available as these will have to be posted to you a few days later.

5. The Registrar will normally issue a Green coloured certificate for you to give to your funeral director who will look after necessary arrangements for the funeral. The Registrar will also issue a white notification certificate for the DSS. They will also enquire as to the number of Certified Copies you require for dealing with the deceased finances (a fee is payable for each copy).

If the Death occurs in Hospital

1. Contact a funeral director to inform him his services are required.

2. Collect the certificate from the hospital then follow 4 – 5 as above


Carers UK

Carers UK are here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 0808 808 7777



St Helens Carers Centre

St Helens Carers Centre aims to be a one-stop shop for Carers, in which they can obtain emotional support, information and advice and access services to support them or give them a break from their caring role.

Telephone: 01744 675 615

Facebook: St Helens Carers Centre

Twitter: St Helens Carers


Child Health

Child Health: Information leaflets

Please see these child health advice leaflets.

In an emergency please call 999.

Abdominal Pain
Head Injury

Children’s Health Services Information

You can use this service to search for all health services in St Helens and the wider area.


Families First

The Families First Programme is funded by government and local organisations, to work with St Helens families to overcome difficulties and make positive changes. They will work with you to solve problems and make sure you get the right help, from the right people, at the right time.


Vaccination planner

This personalised vaccination calendar which highlights the dates your child needs to have their vaccinations by.


Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.


Community Groups

Hall Street Medical Centre Walking Group

Hall Street Medical Centre holds a walking group every Wednesday at 11.00 am followed by a coffee morning. This is a short flat walk around the local area and is a good way of staying active and meeting new people. There is no need to register for the walk just turn up or if you don’t feel able to take part in the walk please feel free to join us for coffee at 11.45 am – 12.30 pm.

Community Centres

Interested in enrolling in a new course, want to start a new activity, need a local venue for a meeting or event, thinking of volunteering? Then contact your local Community Centre to find out more…

Multiple Sclerosis (MS) Society

The Society provides reliable up to date information and will inform people affected by MS, their families and carers about what practical, emotional and financial support is available.

Telephone: 07521 166590



Stroke Association (Aphasia Support)

The Stroke Association provides high quality, up-to-date stroke information and will inform stroke patients, their families and carers about what practical, emotional and financial support is available.

Telephone: 01744 646160



The Youth Service Offer

St Helens Youth Service offers a three day per week youth offer. It is packed full of different things to do, from arts and sports to health and volunteering, and much more.


Depression, Anxiety and Stress

NWBH Mental Health Services

A complete list of the services North West Boroughs Healthcare NHS offer in regards to mental health.



Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393


Minds Matter - Talking Therapies

We have a range of services that are free of charge and aimed to suit your needs to increase wellbeing. We also understand people have busy lives, so fitting in sessions during working hours can be problematic. Mindsmatter teams offer evening stress control classes, therapy groups and evening appointments.


More services for young people


Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927




Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123




Diabetes Centre - St Helens Hospital

Over the last decade, the team have strived (and succeeded) to establish a high quality service with engagement and involvement of its users. The Diabetes Centre has an active research programme and has received recognition for its high quality diabetes service.

Telephone: (non-urgent only) 01744 646 266


Diabetes Drop-In Clinic

Drop-in clinic is only available for patients who are currently attending and known to the St Helens Hospital Diabetes Centre.

Telephone: 01744 646244
Address: Diabetes Centre, St Helens Hospital, Marshalls Cross Road, St Helens, WA9 3DA

Diabetes UK - North West

Our aim is to influence healthcare provision and improve services for people with diabetes at a local level, together with raising awareness.

Telephone: 01925 653281

Fax: 01925 653288



My Diabetes: Cheshire and Merseyside

The My Diabetes: Cheshire and Merseyside website provides information about diabetes, from videos, leaflets and e-learning courses, to help you understand more about your diabetes and increase your confidence in how to manage it.


Drugs and Alcohol

Change Grow Live

St Helens Integrated Recovery Service is a free and confidential drug and alcohol service for adults in St Helens.



Addaction support adults, children, young adults and older people to make positive behavioural changes. Whether that’s with alcohol, drugs, or mental health and wellbeing, we’re here to help people improve their lives in ways they never thought possible.

Telephone: 01744 766210

Young People’s Drug and Alcohol Team

The St Helens Young People’s Drug and Alcohol Team is a young person friendly service which offers a dedicated service for young people under nineteen in the St Helens borough who wish to receive information and support regarding their drug and alcohol use.

Telephone01744 675605



Footsteps is a charity working in Warrington and St Helens in the North West of England. They offer listening, information and support to anyone affected by someone else’s drug or alcohol use.

Telephone: 01744 808212 or 01925 244524


Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111



Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 917 7650



More tools and apps


If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Elderly Care

Older People Care Needs

Care in your own home is provided to people who need support with daily living tasks such as washing or dressing, or tasks such as support with medication or finances.

Age UK

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this.

Telephone: 0800 169 2081



Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678


Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4708 090


Homeless Health

St Helens and Halton

The Service supports homeless people by improving their access to primary health care, housing and welfare support. Assistance is given in improving the physical, emotional and social functioning of homeless individuals including substance misuse and mental health treatment.

Telephone: 0151 4207619

Address: The Bridges Learning Centre, Crow Wood Lane, Widnes, WA8 3LZ


Maternity & Gynaecology

To achieve women’s expectations the service aims to offer a friendly, supportive and safe service for women, their partners, babies and their families. They believe in promoting normality in pregnancy and labour and strive to maximise one to one care during labour, promotion of skin to skin and breastfeeding.

Telephone: 0151 4261600

Early Pregnancy Clinic/Midwifery

Whiston Hospital, Prescot

Patients should contact the clinic directly; they will then be triaged by a member of the clinical team which may result in an appointment date and time to attend for a blood test and / or ultrasound scan.

Patients must call to make an appointment even if they have been referred by a healthcare professional.

Attendance at the Early Pregnancy Clinic is by appointment only.

Telephone: 0151 2904 356

Family Nurse Partnership

Giving information and advice to mothers aged 19 and under.


Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from:

Download from:

Nutrition & Diet

Nutrition and Dietetics Service

Community dietitians who provide a highly specialised service for adults and children who need nutritional advice and support for a range of conditions. Please speak to your GP to arrange an appointment with the service.


Physical Activity

NWBH Musculoskeletal Service

North West Boroughs Healthcare NHS musculoskeletal service provide physical activity advice and support for a patients with joint and muscle conditions.

Please speak to your GP to arrange an appointment with the service or you can self refer.


St Helens Healthy Living Team

St Helens Healthy Living Team are a passionate, committed team who are dedicated to local people in St Helens. Always with the client at the heart of service delivery, the teams strive to help and support people to make positive lifestyle changes that will result in long, happy and healthy life.

Telephone: 0300 300 0103




Emergency Duty Social Work Team

For adults and children believed to be at risk of significant harm and for whom delay until the next working day may be detrimental to their welfare and safety.

Telephone: 0345 0500 148


Social Care Contact Centre

For social care enquiries in the Borough of St Helens.

Telephone: 01744 676600



Sexual Health

Get It On

The Sexual Health Clinic (GUM) is based in St Helens Hospital. It offers an outpatient service to both self-referred patients and patients referred by their doctor. They provide a free and confidential service. This clinic provides screening and treatment for sexually transmitted infections.

Telephone: 01744 646482

Sexual Health Helpline

The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9:00-20:00.

Telephone: 0300 123 7123


Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.


Family Planning Association

They are a sexual health charity. They give straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 0300 1237123


Stop Smoking

Ready to Stop Smoking

Stopping smoking isn’t easy, but when you see the drastic improvements to your life and health, you’ll want to set your action plan going as quickly as you can and the Stop Smoking Service can help make your journey easier.

Telephone: 0800 3 247 111

St Helens Gateway - Stop Smoking

The City Health Care Partnership run a Smokefree St Helens service if you are looking for help and advice on how to quit or cut down on your smoking.

Telephone: 01744 586247



Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.


Weight Management


Fit4All, delivered by ABL Health, is a family weight management service for children and young people aged 4-18 and concerned about their weight and their families. Offered over 12 months, the programme encourages children, young people and their families to make healthy and sustainable behaviour changes.

Telephone: 01744 778 359


Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.


More tools and apps


Meetings, online or a little bit of both. WW UK, formerly Weightwatchers, offers options and support, whatever your lifestyle.

Facebook: WW.UK

Twitter: ww_uk


Health Review and Assessment Clinic

Health Review and Assessment Clinic

Here we can help you monitor your condition

Prescriptions and medicines centre

Prescriptions and medicines centre

How can we help you?

Local Pharmacies

View more local pharmacies

Administration office

Administration office

How can we help you?

Can’t find what you’re looking for?