Contact us with PATCHS
You can contact a doctor, nurse or other healthcare professional online using a website called PATCHS.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 01744 733113
When you get in touch, we’ll ask what you need help with.
If your case is urgent, please be prepared to give brief details to the receptionist so that she/he can arrange for you to be seen appropriately or the same day.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01744 733113
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
- use the PATCHS service
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
We currently do not have electronic examination couches in our clinicians rooms, but if this is required for any patient we have the availability to use another room in the practice that does have this facility. Please make the clinicians aware if you need this.
Get medical advice from a nurse
To ask a non-urgent medical question:
- fill out an ask a nurse a question form
We will respond within 2 working days during opening times.
Enhanced access
Additional access to primary care services on weekday evenings and a Saturday, are now available.
There are a range of clinicians and services on offer providing both face to face and phone appointments.
Where and when?
Appointments are available at Lowehouse HCRC St Helens Merseyside WA10 2DJ. You will be advised of the location at the time of booking. Any patient registered at our practice can be booked into an appointment subject to availability.
ANP – advanced nurse practitioner
- Monday,5:30pm to 8:30pm, face to face, Ormskirk House Lowehouse HCRC
- Tuesday, 5pm to 8:30pm, face to face, Ormskirk House Lowehouse HCRC
- Wednesday, 5pm to 8:30pm, phone remote
- Thursday, 5pm to 8:30pm, face to face, Ormskirk House Lowehouse HCRC
- Friday, 5:30pm to 8:30pm, face to face, Ormskirk House Lowehouse HCRC
- Saturday, 9am to 5pm, face to face, Parkfield Surgery Lowehouse HCRC
Pharmacist
- Monday, Friday, 6pm to 8pm, phone remote
- Saturday, 9am to 5pm or 1pm to 5pm, phone remote
GP – general practitioner
- Saturday, 9am to midday, face to face, Parkfield Surgery Lowehouse HCRC
How do I book?
Please call the practice and ask for an evening or weekend appointment. The member of staff will try to book you in at a time/day that suits you.
Please note appointments are subject to availability.
To cancel an appointment please contact the practice, or if out of hours please contact 01744 624447.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- use our cancel an appointment form
- phone us on 01744 733113 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Patients at this practice who require medical advice out of hours can speak to NHS 111 for initial help and advice.
Patients who need to be seen by a clinician will still be given an appointment or home visit if they are housebound. The service will still have the ability to issue urgent prescriptions, book into appointments at the St Helens Urgent Treatment Centre, offer GP extended access appointment at one of three hubs in the borough along with the ability to link patients into other appropriate services.
This change is due to contractual changes in the way your practice provides out of hours and, in keeping with the national direction of travel to implement NHS 111. NHS St Helens ICB have commissioned primary care 24 (PC24) on behalf of your practice to deliver out of hours services. You will continue to receive a safe, high-quality service.
If you need medical advice outside of normal surgery opening hours you can still call the practice number for information on how to access the out of hours service or you can call NHS 111 directly. You can phone 111, 365 days a year, to reach a full range of local health services, including out of hours doctors, community nurses, emergency dental care and late night opening chemists. Calls from landlines and mobile phones are free.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by contacting the surgery (01744 733113) before 10:30am. Calls after 10:30am make it difficult to plan visits.
Please note that the visiting doctor will be the duty doctor and not necessarily that of your choice.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.